TroopTrack Faces (BETA)

Our robot overlords are coming! Announcing TroopTrack Faces, a BETA feature for searching your photo albums.


Provisional Progress is here!

Provisional Progress

We've been working on it for a couple months now, and we're excited to say that Provisional Progress has arrived! What is Provisional Progress, you ask? It's a setting you can turn on (it's off by default) that lets any member of your troop enter "provisional" achievement data. It's "provisional" because a leader with the Manage Achievements Privilege (MAP) must confirm the data for it to show up in places like the shopping cart or the user's profile.

See this community post for all the details and pictures. :)

Other stuff

We've also released some bugfixes:

  • For BSA, we were showing raw HTML in the “Board of Review Worksheets”. That’s been fixed.
  • Trying to go to the new troop form while already logged in was breaking. Not anymore.

25 Jul 2018 Update

We've updated several things recently:

• Fix a bug where users paying for event tickets with PayPal couldn’t record guests

• Separate retired and active Merit Badges in forms

• For AHG users, sometimes when importing data from AHGconnect an error would occur about unnamed trainings. This has been fixed.

The provisional progress update is almost done! We're super excited to release it soon! :D


Problems with AT&T email addresses

We wanted to make our users aware that TroopTrack emails being sent to AT&T or any of its affiliated companies (BellSouth, for example) are being blocked by AT&T.

We have already reached out to them, but it will take some time to hear back, have the request to remove the block approved, and then actually have the block removed. If you use an AT&T, BellSouth, or other affiliated email address for TroopTrack, please reach out to AT&T to request that this block be removed so that you can continue to receive your emails. Hopefully, this will help expedite the approval process. You can contact them at

In the meantime, we appreciate your patience as we work to get this resolved as quickly as possible.


Out of the Office

We wanted to let everyone know that we will be out of the office all day on Friday, June 29, as we will be attending Spencer's brother's wedding out of town. We will resume our normal hours on Monday. :)


Correcting the AHG Awards

Two weeks ago, we posted on the Community that we were going to be fixing the requirements for the AHG awards: This is to address two issues. First, when sub-requirements for one level required girls to complete multiple other requirements (ex: Explorers need to complete 7-9, and requirement 7 is to complete requirements 1-2), we placed those sub-sub-requirements appropriately with the sub-requirement that they belonged to. Secondly, a user commented on the previous post and let us know that (per AHG National), requirements for another level cannot be repeated as electives for another level, except where specified (ex: Tenderhearts need to complete 1-3, so Explorers can only use 1-2 to fulfill requirement 9, while Pioneers and Patriots can't use any of them as electives).

Due to the way the system is set up, this will mean creating new versions of the awards and "retiring" the previous versions. This will allow the existing versions to continue functioning properly (so that we don't break anyone's achievement pages), while also making sure that the updated/corrected version is what people are adding/using from this point forward.

Before performing a massive overhaul of all of the badges, we wanted to let you know that we are testing it on one badge only first (across all levels). We have chosen the Photography badge to test. The new award will show up with two asterisks after the name, like this: Photography (T)**. We have retired the previous versions.

We are posting this on the Community, the Facebook page, and the Product Updates of the website in order to obtain feedback on the implementation of this with just the Photography badge, before we started overhauling all of the awards. If you notice any problems or have any additional feedback to share regarding this issue, please reply directly to this post (on Facebook and the Community) or send an email to me at :)


25 May 2018 Update

  • You can delete transaction categories now, even if they’re attached to transactions.
  • There was a bug with sending event invites: For some events some of the invitees would get an invitation every day while the other invitees wouldn’t get any event at all. We’ve fixed this.
  • On the "Send an Email" page mailing lists were sometimes duplicated. This has been fixed.
  • When recording attendance, apply any service hours towards the user’s  level instead of their patrol’s level. (This is helpful in AHG Troops with Pi/Pa units.)
  • On the dashboard, announcements are now listed with the newest at the top, and only current announcements show up (future announcements used to show too).

Community Link


Vacation Ahead

Heads up: Kelsie and Spencer will both be on vacation June 1-8. 🏝️ We will not be available to answer emails or phone calls during that time.

Community Link


11 May 2018 Update

  • There was a bug where if a user paid a fee on PayPal but closed the webpage before being redirected back to TroopTrack the fee wouldn’t be recorded in TroopTrack. Also, PayPal was emailing some of you about incorrect IPN stuff on our end. The two problems were related, and they should both be fixed now. Sorry about that!
  • Newsletters will start sending in the afternoon instead of the wee hours of the morning.
  • For Trail Life troops: on the “Purchase Completed Awards” page, awards for unchartered boys don’t show up anymore. Also, for troops using TL Lite, the links on that page that are supposed to take you to each boy’s achievements page work.

The community post


Several Bug Fixes :)

  • Don’t show the new quick-RSVP link for events that don’t require RSVPs (reported in the community: RSVP from the Event Invitation)
  • Corrected a bug in calculating when a training expires
  • For BSA Troops: Individual Rank Report PDFs are prettier—they render the HTML instead of showing raw HTML code (also reported in the community: Reports: HTML displays on requirements with nested items)
  • Fixed a bug that prevented creating events

Link to Community Post


RSVP from the Event Invitation! :D

You can now RSVP straight from the event invitation emails! This has been one of the most-requested features for a while, and we’re excited that it’s finally arrived.

From now on, each event invitation email will include one link to view the event and several other links to RSVP to the event. And coolest of all: none of those links require you to login! Even users without a username and password can RSVP to events straight from the email.

The links use a special token that only gives access to viewing the event and RSVP’ing to the event. The token doesn’t give access to other actions like editing the event or viewing user information. To do anything besides view the event and RSVP you'll need to log in.

When you click on one of the RSVP links we record your RSVP choice and show you the event details. This way you can confirm that the RSVP was saved. Also, if you need to RSVP for several other people you can do it all on one page.

Also, we updated the RSVP box. You can now select the RSVP option right on the event details page. It’s a lot easier to RSVP for multiple people this way!

However, most of these shiny new features don’t apply to events with fees. For events with fees, you can still view the event details without logging in, but in order to RSVP and pay the fee you’ll need to log in. A future update may make it possible to pay event fees without logging in.

See the Community post for screenshots: RSVP from the Event Invitation! :D


Schedule Update This Week

We apologize in advance for any difficulty you may have in reaching us this week (April 2 through April 6). Spencer and I (Kelsie) are closing on a house this afternoon and packing/moving, so we will be out of the office for part of today and all of Friday. We are doing our best to maintain normal hours the rest of the time, but may not always be able to do so. We will be back to normal next week. Thank you for your patience! :)


19 March 2017 Updates

We updated some more stuff! :)

  • The Incomplete Achievement Book has much more descriptive headers
  • Show when someone wrote their RSVP note
  • Let people know that the 3-month wait for Eagle Palms doesn’t apply if the palm is earned concurrently with the Eagle rank

Photos Fixed!

On Friday, 2 March 2018, we made some changes to the site in order to improve security that broke the ability to access documents and pictures uploaded to our site. We worked on this over the weekend, and Dave fixed the problem yesterday morning. Troop Documents and Photos are fully operational again. We apologize for this issue, and we're grateful for the kind heads-up our user gave us in the first place. You guys rock!


Feb 12 Update: No More Quarter!

  • No more quarters! We’ve officially removed the $0.25 TroopTrack transaction fee on all credit card payments. Woohoo!
  • Meeting Schedules can be used to create past events. Before they could only create future events.
  • We update who is invited to events more quickly; before it was a very slow operation. This isn’t a super visible change, though. The main difference you might notice is that the newsletter preview and the event details pages load faster.
  • Also, for about an hour and a half this morning creating events was broken; we’ve fixed that.
  • Edit: Oops, we forgot one: using Stripe to pay by credit card was broken; it's fixed now.