TroopTrack Mobile and other news

It's been a long time coming, but it's finally here. TroopTrack Mobile is live and available in the Apple App Story for iPhones and iPads. Now you can take TroopTrack anywhere your adventures take you, even offline. TroopTrack mobile stores a copy of your vital troop information on your device, so even if you don't have a cell or wifi connection you can still look up your calendar or a youth's progress toward an award. TroopTrack Mobile works for ALL supported programs: Boy Scouts, Cub Scouts, AHG, Girl Scouts, Trail Life USA, Civil Air Patrol (in a secret beta!), LDS Scouting, Scouts Australia, and Baden Powell Service Association.

TroopTrack Mobile was created by Marc Alexander, a TroopTrack customer who is also a top-notch mobile developer. He has worked long hours on TroopTrack Mobile on a gamble that our community of users will find it valuable. Thank you Marc for making it happen! All proceeds from the sale of TroopTrack mobile will go to Marc until he has recouped his substantial investment in creating this extremely valuable tool.

You can buy TroopTrack Mobile for $4.99 in the App Store. It is set up with Family Sharing, so you can buy it once and use it for everyone in your family. It is a one time charge - you won't need to renew it every year. A valid TroopTrack account (trial, paid, or scholarship) is required to use TroopTrack Mobile.

Get it here:…/a…/trooptrack-mobile/id1002622052

In other news, we've released a number of nice features this morning:

Cream colored award cards! In addition to the white award cards, you can now purchase cream micro-perforated cards as well in packs of 200. Interested in seeing us carry another color? Post to our Facebook page and we'll see how many likes you get. Get enough likes and we will add the color.

Inviting existing users got a whole lot easier. Check out a video describing it here:

Privileges are finally human readable when you edit them, making it easier to understand what a person will be able to do when you make changes.

Simple sign in sheets are now sorted alphabetically.

We made various improvements to our help desk solution that will help us handle your requests more effectively.

Finally, with the release of TroopTrack Mobile we are now officially preparing for the general availability of our developer program. We plan to announce the availability of the TroopTrack API for developers to use to create their own tools, either for personal, unit, or general use, in the next two to three weeks. We just need to put the finishing touches on the documentation of the API and deal with bugs discovered in the launch of TroopTrack mobile.

Have a lovely day!

~ Dave


Feature Friday

This morning we released a couple of important updates:

1) Massive upgrade to photo uploads. Have you ever waited a long time to upload a lot of photos and then had to wait a long time while TroopTrack processed them? No more! Thanks to Ryan's hard work, photo processing is now "infinitely scalable" which just means TroopTrack will process all your photos at once instead of one at a time. Now the only limit on storing photos in TroopTrack is your upload bandwidth. 

Seriously. Upload all the photos you want. We can take it. 

2) Improvements to RSVP'ing to events that require payment. Now refunding a ticket to an event resets the attendees status and guest count so that they can RSVP again as needed. Also, if you delete the money transaction from the money account, it will reset their RSVP there too. Withdrawing them from the event behaves similarly.

3) TurboNET roster importer works better with packs that have Tiger Cubs. Previously we were crashing trying to import Tiger leaders. Crash no more!

4) If you use Stripe or PayPal to accept deposits and don't like the $20 minimum deposit, you can now change it. Just go to Manage -> Settings -> Online Payments and you can set your own minimum.

5) If you are outside the United States and don't like the US format for phone numbers, you can now turn phone number formatting off on the TroopTrack settings tab.

6) Page breaks on the shopping list and award ceremony agendas have been problematic in the past, with text being cut in the middle or jumbled up in unreadable ways. No more - we now have clean page breaks for these important reports.

7) Exporting the results from the interactive rank book to CSV now includes all the fields from screen.

8) Simple Sign In Sheets. Have you ever been frustrated with all the options for generating attendance sheets? "I just want a SIMPLE SIGN IN SHEET" you said in a cross voice. This is for you - every event now has a simple sign in sheet with the name of your youth, a sign in box and a sign out box. Yay!

9) Have you ever tried printing every blue card for every merit badge ever worked on in your troop? Or some other REALLY large number of blue cards, using the merit badge book? You might have noticed that it didn't work. Well, now it does.

That's a lot of stuff! What's next?

Event emails, that's what!


TurboNET Roster Imports 2.0

Happy Monday to you!

For BSA units, life just got a little bit easier with two changes we released this morning:

1) TurboNET imports now show you any members who don't have a BSA ID number in their profile and lets you fix them easily. This is important because if you have BSA ID numbers for everyone the importer will not need to rely on name matching and the likelihood of getting unwanted duplicates is reduced.

2) The big news is that the importer now includes information for all adult members and includes address, phone numbers, YPT, position, and Boys Life subscription info for everyone in your troop. 

Not released yet, but in the works: importing all training records from BSA. 


Accept Deposits and Event Payments with PayPal

Good morning everyone. Today we are happy to announce the availability of PayPal as an additional payment provider in your online payment settings. You will now be able to accept deposits to money accounts and event fee payments using PayPal. All you need to do is choose PayPal as your payment provider in your online payment settings as shown below. Don't forget to provide the email address of the PayPal account for your unit as well as choose a default money account to post transaction fees to, as show below.

PayPal transaction fees are $.30 + 2.9%. We are working with PayPal to get the percent fee lowered to 2.2% and hope to announce this soon. As with Stripe transactions, a $.25 TroopTrack processing fee is added to each transaction.


TurboNET Imports

 TurboNET roster imports are currently failing for some packs. Not all users are impacted. We are working on it right now.


TurboNET roster import for packs is FIXED

We just pushed an update to production that fixes TurboNET roster imports for cub scout packs. 


Send text messages to your mailing lists

This morning I released a new feature that allows you to send text messages to any of your mailing lists. You will now see two new options under the Communicate Badge: Text Message Settings and Send a Text Message.

Before you send any text messages, you'll want to use the Text Message Settings page to make sure your cell phone information is correct. Without the cell carrier info, we won't be able to deliver text messages to your members.

It's important to note that immediate delivery of text messages sent this way is not guaranteed by TroopTrack or by the cell phone carriers. That's because this service (like all free text services) rely on email for delivery to the carrier, and email deliver is not guaranteed to be immediate. Email delivery is generally very fast, but occasionally there are hiccups that can cause email delivery to be delayed for hours or, even more rarely, days.

Eventually the TroopTrack mobile app (currently in BETA) will support push notifications which will not rely on email and will be virtually instantaneous. In the meantime, we really hope you find the text messaging service useful.


PayPal Payments

I made a lot of nice progress on using PayPal to deposit money into troop accounts this week. Up next, I will add the ability to pay for events with PayPal and then we will release it for you to try it out. Unless something unplanned occurs, payments with PayPal should be in your hands sometime in July.


Access Levels: "None" now means NONE!

We pushed some bug fixes live this morning, including a fix and performance improvement for the Achieve -> Overview page for Packs. 

The most important bug fix is to the "None" Access Level. Previously this did nothing and was essentially the same as the "Self" access level. Now, NONE MEANS NONE. So... if you give someone an access level of None, they will not be able to interact with your unit's TroopTrack account at all.

As part of this, we changed the access level for anyone with "None" to "Self", since previously these two values were the same and we didn't want to freak out a lot of people who could previously see their own records by suddenly giving them no access at all. If you have previously set someone's access level to "None" with the intent of denying them all access to TroopTrack for your unit, you will need to do it again. 


Updates to Events

Going live right now - improvements to events!
- You will now be able to add attendees, remove attendees, and refund event fees (to the scout account) for events that require payment

- The record attendance form will now show the RSVP status for events that require payment to RSVP

- The "agenda" view of events looks better and uses the American date format


TroopTrack Mobile BETA for iOS is ON!

Yesterday we officially kicked off the beta program for TroopTrack Mobile for iOS. If you'd like to give it a try, send an email to and we will add you.



New Cub Scout Program

The new Cub Scout program is officially live today, and TroopTrack is totally ready to go. Check out this video showing how the new program is supported in TroopTrack.


Fixed: Problems with Printing Award Cards

Yesterday I pushed an update to the way we print award cards. You'll notice that it will no longer open in the browser, but instead will download a file. That's because different browsers handle margins on PDFs displayed in the browser differently (UGH!). Safari was left-justifying them, Chrome was centering them, etc... So we had to turn off the ability to display them in the browser. This makes it line up with the perforated award cards much more consistently. If you've had trouble with award cards not aligning with our perforated award card paper in the past, please give this a try and let us know if you have any further problems.


Photo Album Slideshows!

Slideshows, by popular demand... going live right now. Check it out in the video below.

Also, less obviously but very important... improvements to the stability of our email distribution list processor. While we still can't guarantee the immediate delivery of email messages, we have found a solution to the occasional long delays (4 hours plus) of email messages. We have also fixed a bug where emails sent to a list by a valid email address of a user who isn't authorized to use the list were not responded to by the server. These users will now get a "sorry you aren't authorized to use this list" email message.


Thoughts on the acquisition of by BSA

A few weeks ago BSA announced the acquisition of, a web site that purports to be “Next Generation Scout Unit Advancement Software”. Many TroopTrack customers have asked how this affects TroopTrack, what the differences are between ScoutBook and TroopTrack, and other questions. We discussed this as a team and felt it would be a good idea to address these issues publicly for everyone at once. So here are our thoughts about the acquisition as of May 3, 2015.

Competition in the Scouting Software Industry is Good for Scouters

First of all, we believe that competition in the scout unit management software industry is good for scouters. Without competition, software companies simply don’t try as hard, and when the companies that make software for scouters don’t try, the products languish and scouting suffers. We’ve learned a lot from our competition and we intend to continue to push scouting software forward just like we have since 2008.

The acquisition of ScoutBook by the BSA is game changing and is obviously a major advantage to ScoutBook

The Boy Scouts of America acquired ScoutBook. Among other things, that’s a huge endorsement and is a major marketing advantage for ScoutBook. At TroopTrack, we aren’t going to bury our heads in the sand about that. This is going to be a big boost for ScoutBook, even more than the ScoutNET Certification Program was a big boost for TroopMaster.

That said, being acquired by the BSA doesn’t mean ScoutBook is the best. It also doesn’t ensure ScoutBook will be around in five years. It merely means that BSA owns it, and the simple fact of the matter is that BSA hasn’t exactly been the best steward of its software products over the last 30 years. Only time will tell if BSA will do a better job with ScoutBook than it has done with other software projects in the past. We are skeptical of BSA’s capability to build and support a modern software platform.

We’re Discouraged, Determined, and Financially Strong

I don’t think there is any point hiding the fact that we are discouraged by BSA’s decision to acquire ScoutBook. It will definitely hurt our growth in the short term. We are already seeing some customers leave TroopTrack for ScoutBook, and that obviously makes us sad.

We are determined to persevere. Every setback is an opportunity to improve. We are going to continue to do what we have always done - make TroopTrack better every day. We are learning from this experience and have already started making adjustments. There are two very important strategies behind ScoutBook’s popularity:

ScoutBook is optimized for small mobile devices. ScoutBook is easy to use on an iPhone or similarly sized mobile device, and that has proven to be very popular.

ScoutBook integrated BSA proprietary art throughout their marketing materials and their product, which made ScoutBook appear to have an endorsement from BSA long before the acquisition was announced.* 

We have learned from these strategies. We will definitely continue our efforts to make TroopTrack easy to use on a mobile device, and we will continue to update our user interface to make it more familiar to scouters while respecting the BSA’s copyright and licensing guidelines as we understand them.

TroopTrack is financially secure. We have been profitable for many, many years and are positioned well to endure any short term setbacks the acquisition of ScoutBook could cause for us. 

We are Scouters Too

BSA’s announcement about the acquisition of ScoutBook touts the fact that Shawn Jackson, ScoutBook’s creator, is a unit leader. This irritates me, and maybe I’m being prickly, but there’s nothing unique about that. Every software company in this industry is led by a scouter, as far as I can tell. 

So here’s our scouting pedigree. Of our seven employees:

  • Four are parents of scouts
  • Two have recently been den leaders
  • One has been a committee chair
  • One is an Eagle Scout and recipient of the Honor Medal Lifesaving Award 
  • One holds a district level position
  • One is currently a venturing leader
  • Four are former Scouts. Two of the other three are ladies.

The point is, we are Scouters too. We’re committed to Scouting and actively involved in Scouting.


ScoutBook is optimized for small mobile devices, not monitors.

I’ve spent a good deal of time playing with ScoutBook on my iPhone lately, trying to understand it’s appeal beyond the extremely persuasive marketing it has done. The fact of the matter is that ScoutBook is pretty easy to use on a small mobile device. That is undeniable - it’s what ScoutBook is optimized for. 

I have also spent some time playing with it on my laptop and my 27 inch monitor. I know that having a screen that big is a bit nerdy, but I was curious about what sort of approach ScoutBook had taken to make their product adapt to different sized screens. The results surprised me. ScoutBook doesn’t adapt to the size of your screen at all. It merely gets wider. I’ve included a screen shot of the mobile version of a user profile accompanied by the same page viewed on my laptop. 

This may not matter to most people, but it would matter to me. TroopTrack uses a different approach that we believe is better. We optimize your experience based on the size of your device. That means that we adjust your experience on a small device to make it easy to use without sacrificing the way it works on a larger screen. I’ve attached comparison screenshots below to illustrate this difference.

We are committed to making TroopTrack just as easy to use on a mobile device as ScoutBook. We started releasing improvements to our mobile interface a few months ago and we will continue this effort relentlessly, but we won’t do it in a way that ruins the experience of a person using a larger device.

ScoutBook allows unencrypted traffic. TroopTrack forces all traffic to be encrypted.

This may sound like nerd talk, and if you get nothing else from my article, I beg you to at least take away this one point: As of May 3, 2015, ScoutBook allows your data to be transmitted across the internet unencrypted. This means that unless you are very careful about how you use ScoutBook any information submitted to them can be easily read as it crosses the internet to and from ScoutBook’s servers. This includes your user name and password, as well as information about your scouts, where they live and when they were born.

You can test this yourself. Just go to and look at the url. It will have a little lock beside it. Now take the “s” out of https in the url (this removes the encryption). The lock goes away. That’s because ScoutBook accepts unencrypted traffic. Now try the same thing on your bank’s web site, or on If you try to send unencrypted traffic to those sites, the site doesn’t allow you to turn off the encryption. When sensitive data is involved, accepting unencrypted traffic is reckless, irresponsible and downright stupid. I feel no compunction in having such a strong opinion here and I will not apologize for calling it stupid. This is 2015 and there is absolutely no excuse for having such a major security flaw. 

IMPORTANT NOTE: A couple of months after this post was originally published, ScoutBook
  fixed this very serious problem.

TroopTrack is more than “Unit Advancement Software”

TroopTrack does much, much more than ScoutBook. It’s not just for tracking advancement. There are many features in TroopTrack that ScoutBook simply doesn’t have, at least not yet. Here’s a list of TroopTrack features that ScoutBook doesn’t have as of May 3, 2015. It’s not meant to be exhaustive and it’s possible I’ve forgotten a few. The intent is to merely illustrate the point that there is a significant feature gap between the two products.

  • You can build a public web site
  • You can build a secure intranet site
  • You can share documents and links
  • You can create custom awards
  • You can accept payment for events
  • You can track individual money accounts for Scouts
  • You can track unit finances
  • You can create sign up sheets and checklists
  • You can define custom email distribution lists
  • You can send emails to “magic” mailing lists based on member roles
  • You can track fundraising efforts
  • You can check equipment and books in and out
  • You can produce an automated weekly or monthly newsletter

TroopTrack is a much more comprehensive solution than ScoutBook. Whether that means TroopTrack is better than ScoutBook for your unit is something you have to decide, but we are committed to doing whatever we need to do not only do more than ScoutBook, but to also do it better.

We are going to do what needs to be done to remain competitive

The big question about the acquisition of ScoutBook for TroopTrack has been how we will respond. So I’m going to put it simply: we are going to continue pushing forward. We aren’t giving up or going away. We are going to learn from the things that are good about ScoutBook and ignore the things that aren’t. We are as committed as ever to building the best Unit Management Software on the Planet.

* A brief aside about #2: It’s unclear whether ScoutBook had permission to use BSA’s copyrighted imagery on their website when prior to being acquired by BSA. We suspect they did not, since the footer of originally said they had no relationship with the BSA. Typically it would have said something like “Images used with permission of Boy Scouts of America” if they had obtained formal approval to use the artwork. This is totally speculation on my part, but I wonder if ScoutBook’s flagrant violation of BSA copyrights somehow led to BSA’s acquisition of the software.